Return Policy Update
Due to the current COVID-19 pandemic, we are temporarily suspending product returns.
SHIPPING POLICY
PURE CEYLON ITEMS KNOWN AS [PCI ] IN THIS DOCUMENT.
Shipping.
Our carriers are USPS, FedEx and UPS to ship your package based on your selection at checkout. We choose the best for you.
P.O Boxes will not be delivered, please contact us before place your order, Packages Address to We may able to arrange alternative address. You may receive your package to nearest UPS office at no extra cost.
We use USPS, FedEx and UPS Web service to Calculate shipping based on the package weight and your zip code.
If you need extra packaging please contact us as soon as you place your order, we don't charge extra for packaging and handling.
If we received your order before 10 am PT Monday to Friday, we ship most orders same day.
We are not being held responsible for late Deliveries to receive refunds and we do not guarantee the time of Delivery. Damages and Lost in Transit
If you found damage package please report to the carrier immediately and of notifying PCI within 24 hours to file a claim on time. Would help if you can send a picture of damage package to file the claim. Inform us immediately if you don't receive your package within the expected time.No claim will be a file to Refused package or stolen packages after delivering to your home.
Damaged or Delay Caused by Weather Conditions, In case of damage due to weather condition, your refund or replacement will depend on the claim
at the carrier. We are not responsible for damage or delay caused by weather condition. You may contact us or carrier directly to arrange delivery time due to weather condition. Package Tracking we provide with real-time tracking using carriers website. This service would be available for those
who have provided email address at checkout. Please check your shipping confirmation email to track your package. Addresses Correction
Carries will charge $5 for address corrections. If this caused by your error we will apply that charge to your account and we are not responsible for any delays. Before you submit your order make sure you enter the correct shipping address. Cancel or Changes to Orders All cancellation and order changes should be notified immediately via email to info@PureCeylonItems.com or call us at 1 (424) 666-7757. Please note that orders can NOT be canceled or Changed after Dispatch. Most orders we ship same day.
RETURN AND REFUND POLICY
Returns
you can return unused items within 30 days of delivery. Money back guarantees PCI is glad to refund the full amount of the goods but not the shipping charges. Open items are not returnable. In Case of
returning, the customer is responsible for shipping back to PCI. As a courtesy, we will provide a discounted shipping label at your cost.
Defects or Damages we carefully inspect all items before ship to the customer. If you find any defective or damage (except
damage in transit) items, must be reported within 30 days of delivery. We will issue refund or replacement for defective or damage (except damage in transit) items if reported within 7 days of delivery. PCI will exchange the defective item(S) if reported within 30 Days.PCI will not be Liable for
defective items NOT reported within 30 days.
Refunds
Please allow 7 to 14 business days for the refund appear in your account.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
